Our House. Your Home
FREQUENTLY ASKED QUESTIONS
Q: What Is The Parking Situation At The Tremont?
A: We offer valet parking for $20/night plus tax. This allows unlimited in/out access 24-hours/day. Guests also have the option to park on the street, which is metered. The City of Galveston charges for metered parking Mondays thru Saturdays from 9 a.m. to 6 p.m. Guests may pay at the meter or through a PayByPhone App.
Q: How Does Cruise Parking Work? Shuttle Service Currently Unavailable
A: Guests that choose to stay at the hotel prior to their cruise can do so and be shuttled to the port. One charge of $40 plus tax will include one night hotel valet and up to seven days of cruise parking.
Q: Do You Offer Airport Transportation? Shuttle Service Currently Unavailable
A: The hotel does not offer transportation to and from the airport. A taxi or Super Shuttle would be the best option.
Q: Do You Have A Shuttle That Runs Around The Island? Shuttle Service Currently Unavailable
A: We have a complimentary shuttle that is free based on availability around the downtown areas. We offer a shuttle between our sister hotels seasonally. Check with the hotel for details and times. Additionally, the City of Galveston has resumed its Trolley operations. There is a trolley stop at 23rd and Mechanic.
Q: Do You Allow Pets?
A: We allow pets up to 25 lbs. A $100 non-refundable fee is required. Click here to view our policy.
Q: What Is Your Cancellation Policy?
A: Cancellations should be made at least 72 hours prior to check-in time to avoid a fee of one night's room/tax.** Advance Purchase and other non-refundable reservations may not be canceled due to the nature of the reservation. These reservations require full payment and cannot be amended once booked.
Q: What Is Check-In Time?
A: 4 PM
Q: Can I Check In Earlier Than 4 PM?
A: Guests are free to arrive anytime on the day of arrival. If a room is available the Front Desk is happy to check you in. However, if one is not ready Bell Staff will be happy to store your luggage until the room becomes available.
Q: What Time Is Check-Out?
A: 12 PM
Q: Can I Request A Late Check Out?
A: Late checkouts are granted based on availability. Please see the Front Desk for details.
Q: Are There Microwaves And Refrigerators In The Rooms?
A: We have small refrigerators available on a first come, first serve basis for $20/day. We do not offer microwaves. You can view all of our in-room amenities here.
Q: Do You Have A Pool?
A: We do not have a pool on-site
Q: Do You Have A Restaurant And Bar On Site?
A: Yes, Tremont Café is open for breakfast lunch and dinner from 7:00 am to 10 pm Sunday through Thursday and from 7:00 am to 11 pm on Friday and Saturday. The Tremont House offers two bars: 1888 Toujouse Bar and The Rooftop Bar. The Toujouse Bar offers live jazz (currently unavailable) on Fridays and Saturdays.